aajl Frequently Asked Questions

Creating an aajl account takes under three minutes. Visit aajl.one and click Register. Enter your full legal name, a valid Philippine mobile number, your date of birth, and a secure password. You will receive a one-time PIN (OTP) via SMS to verify your number. Once verified, your account is active. You must be at least 21 years old to register — this is a PAGCOR requirement and is non-negotiable.

aajl accepts the following Philippine government-issued IDs for identity verification: PhilSys National ID, Passport, Driver's Licence, SSS/UMID Card, PRC ID, Voter's ID, and Postal ID. Your document must show your full name, date of birth, and a clear photo. Upload a photo of both the front and back of your ID through Account Settings. KYC approval typically takes one to two business days.

The most common reasons for delayed KYC are blurry or cropped ID photos, a name mismatch between your ID and your registration details, or an expired document. Log in to your aajl account, go to Account Settings, and check the status message next to your uploaded documents. If the issue is not clear, contact the aajl support team via live chat — agents are available 24/7 and can identify the specific reason within minutes.

No. aajl enforces a strict one-account-per-player policy. Each individual is permitted exactly one registered account. Opening duplicate accounts — whether using the same or different personal details — is a breach of the aajl Terms and Conditions. Duplicate accounts are subject to immediate closure, and any balance held across those accounts may be forfeited pending investigation. If you have accidentally registered twice, contact support immediately.

On the aajl login page, click "Forgot Password" below the password field. Enter your registered Philippine mobile number and confirm. An OTP will be sent via SMS. Enter the OTP on the reset page, then set your new password. The new password must be at least eight characters and include a mix of letters and numbers. If you no longer have access to your registered mobile number, contact aajl support via live chat to go through an identity-verified account recovery process.

You can request permanent account closure by contacting the aajl support team via live chat or by emailing [email protected] with the subject line "Account Closure Request — [Your Account ID]". Before closure is processed, you must withdraw any remaining real-money balance. aajl will complete the closure within five business days of receiving the request. If you are closing your account due to gambling concerns, consider using the self-exclusion tool first — it is reversible on a schedule, while account closure ends access permanently.

The minimum deposit on aajl is ₱100. This applies across all accepted payment methods including GCash, PayMaya, BDO, BPI, and Metrobank. There is no maximum deposit limit enforced by aajl at the platform level, though your individual payment provider may apply their own daily transfer caps. All deposits are denominated in Philippine Peso (PHP) with no currency conversion fees applied.

GCash deposits to aajl are typically credited to your account within seconds of the transaction being confirmed by GCash. Under normal network conditions, you should see the balance update in your aajl wallet almost immediately after completing the payment in the GCash app. If a GCash deposit is not credited within 15 minutes, take a screenshot of your GCash transaction confirmation and contact aajl support via live chat — they can trace and manually reconcile the deposit.

Withdrawals to GCash and PayMaya are processed on a near-real-time basis under normal conditions — most players receive funds within minutes of the withdrawal being approved. Bank transfer withdrawals to BDO, BPI, and Metrobank typically process within one to three business days, depending on the receiving bank's clearing schedule. Withdrawals above ₱100,000 per transaction may require additional identity verification, which can extend processing time by up to 24 hours.

aajl does not charge platform-side fees on standard deposits or withdrawals. The full PHP amount you deposit is credited to your account, and the full withdrawal amount you request is sent to your payment method without deduction. Note that your payment provider — GCash, BDO, BPI, PayMaya, or Metrobank — may apply their own transaction fees under their own fee schedules. aajl has no control over fees charged by third-party payment providers.

No. aajl's anti-money laundering compliance requires that all withdrawals be made to a payment method registered in the same name as your aajl account. Withdrawals to third-party accounts — whether a family member's GCash, a friend's BDO account, or any other account not verified as yours — are not permitted. Attempting such a withdrawal will result in the transaction being blocked and may trigger an account review.

The minimum withdrawal amount on aajl is ₱200 for GCash and PayMaya, and ₱500 for bank transfers via BDO, BPI, and Metrobank. These minimums apply to your real-money balance only — bonus credits that have not completed their wagering requirements cannot be withdrawn regardless of amount. Ensure your KYC verification is complete before requesting any withdrawal, as unverified accounts cannot process withdrawals.

aajl features a wide selection of slot titles from leading Asian game studios including JILI Games — one of the most popular providers among Filipino players. Popular titles include JILI's Fortune Gems, Golden Empire, Super Ace, and Crazy777, alongside games from other certified studios. All slots on aajl use independently audited Random Number Generators (RNGs) and publish their certified RTP (return-to-player) figures. You can browse the full slots catalogue from the Slot section of the platform.

All digital games on aajl — including slots, table games, and specialty games — use certified Random Number Generators provided by the respective game studios. These RNG engines are independently tested and certified by accredited third-party testing laboratories before any game goes live on the platform. aajl publishes the certified RTP figures for every game. Live dealer games use physical dealing processes streamed in real time, eliminating any software-side manipulation of outcomes.

Yes. The aajl platform is fully optimised for mobile browsers on both Android and iOS devices — no app download required. Open aajl.one in your Chrome or Safari browser on your smartphone and the interface adapts automatically to your screen. All features including deposits via GCash, gameplay, live casino, and account management work seamlessly on mobile. For the best experience, use a stable internet connection — mobile data or WiFi both work well.

Yes, aajl's sports betting section covers PBA (Philippine Basketball Association) games including the Commissioner's Cup, Governors' Cup, and Philippine Cup. You can bet on game winners, point spreads, totals, and player props for PBA matchups. aajl also covers NBA, UFC, boxing, and major football leagues — giving Filipino sports fans a full range of markets to bet on in PHP through GCash or their preferred payment method.

In the event of a disconnection during a live dealer game, the round's outcome is determined by the game server record, not by what was displayed on your screen at the point of disconnection. aajl applies the server-recorded result and credits or debits your account accordingly. If you believe a live game result was incorrectly applied after a disconnection, contact the aajl support team with the approximate time and game title — support can pull the server log to review the round.

aajl offers a welcome bonus to newly registered players upon making their first qualifying deposit. The specific bonus percentage, minimum deposit amount, and any free spins included are detailed on the current promotions page inside the platform — these figures are updated regularly and vary by active campaign. All welcome bonuses are subject to wagering requirements that must be completed before any associated winnings can be withdrawn. Read the full bonus terms before claiming.

A wagering requirement is the number of times you must bet the bonus amount — or the combined deposit and bonus amount, depending on the specific promotion — on eligible games before any winnings from that bonus can be withdrawn. For example, a 20x wagering requirement on a ₱500 bonus means you need to place a total of ₱10,000 in bets on qualifying games before the bonus converts to withdrawable cash. Not all games contribute equally — check the specific promotion terms for contribution rates by game type.

Yes. All aajl bonus credits carry an expiry date from the time they are issued. The expiry period varies by promotion and is stated in the individual bonus terms at the time of the offer. If the wagering requirement is not completed before the expiry date, the remaining bonus balance and any associated winnings are automatically forfeited. Expiry periods are not extended. Check the expiry date on your active bonus in the "My Bonuses" section of your aajl account dashboard.

No. Bonus credits cannot be withdrawn as cash until the applicable wagering requirements have been met in full. Once you complete the wagering requirement, the earned winnings transfer to your real-money balance and become withdrawable. If you request a withdrawal while a bonus is still active and wagering requirements are incomplete, the bonus balance and any unqualified winnings from it will be forfeited — your deposited real-money balance remains intact and is withdrawable separately.

aajl operates in alignment with the regulatory framework established by PAGCOR — the Philippine Amusement and Gaming Corporation — which governs online gaming for Filipino players. aajl's platform and responsible gaming programme are built to meet PAGCOR's requirements including age verification, player fund protection, and the provision of responsible gaming tools. For specific licensing queries, contact the aajl support team directly.

You must be at least 21 years old to register or play on aajl. This is the minimum age for real-money gambling in the Philippines as mandated by PAGCOR regulations. aajl verifies every player's age during the KYC process. Accounts found to be operated by players under 21 are immediately closed and reported to PAGCOR as required. Kailangan mong may 21 taong gulang na para maglaro — walang eksepsyon ito.

Log in to your aajl account and go to Account Settings, then select Responsible Gaming, then Self-Exclusion. Choose your exclusion period: 24 hours, 7 days, 30 days, 90 days, 6 months, 1 year, or permanent. Confirm your selection. Your account is immediately locked — login is blocked, all marketing stops, and the exclusion cannot be reversed before it expires. Permanent self-exclusion is final. If you need help activating self-exclusion, the aajl live chat team can guide you through the process.

aajl allows you to set daily, weekly, or monthly deposit limits and loss limits directly from Account Settings under the Responsible Gaming section. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period before the new higher limit activates — this deliberate delay is a responsible gaming feature. There is no minimum or maximum PHP amount required for the limits; you can set them to whatever fits your personal budget and comfort level.